Frequently Asked Questions
Everything you need to know about shopping with SIA Collective.
When will my order ship?
Standard orders are processed within 3-5 business days. For limited edition releases and pre-order drops, please refer to the specific shipping timeline listed on the product page.
What is your return policy?
We offer returns within 14 days of delivery for store credit only. Items must be in original, unworn condition with all tags and packaging intact. Final sale items and limited collaborations are not eligible for return.
How do I determine my correct size?
SIA Collective apparel and footwear generally follow standard athletic sizing. We provide a detailed size chart on each product page to help you find the perfect fit before purchasing.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that international customers are responsible for any applicable customs duties or taxes.
Can I modify or cancel my order after it is placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please double-check your shipping address and size selection before confirming.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for eligible orders.