Returns & Exchanges
At SIA Collective, we strive for excellence in every design, but if your purchase isn't the perfect fit, we offer a 14-day window for returns and exchanges on all unworn, original-condition merchandise. Please note that limited edition drops and final sale items are subject to specific release-day guidelines as noted on their product pages.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange for a different size.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the footwear box is protected inside a separate shipping carton.
Ship It Back
Print the prepaid shipping label provided through the portal and drop off your package at any authorized carrier location within 3 business days of your request.
Quality Inspection & Refund
Once our warehouse team verifies the condition of your return, your refund will be processed to your original payment method or your exchange will be dispatched.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing